Senior Business Manager, Enugu at Airtel

Job Title: Senior Business Manager, Enugu at Airtel

Date Posted: 25th November, 2025.

Expiry Date: 11/28/2025, 12:30 AM

About the Job

The job purpose is to plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Your Job Description

Increase Revenue earning customer net additions – Prepaid & Postpaid

Identify and formulate state sales strategies to help drive gross additions.
Supervise health of acquisitions, compliance on activations.
Oversee activating connections as per the stipulated turnaround times.

Increase Revenue from the State

Meet the Revenue targets for Prepaid and Postpaid in the State.
Focus on revenue growth through Data and Smartphone growth.
Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.

Expand Distribution Width and Depth

Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents.
Ensure expansions align to dimensioned number of Active Easy Charge Outlets.
Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality

Network optimization.
New Sites ROI and deployment.
Follow through with ZTOs in delivering cell availability, quality of calls, and reduction of outages at sites within the state.

Deliver Showroom Experience

Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores.
Ensure provision of standard Infrastructure at state showrooms.
Ensure showroom employees are up-skilled in industry training and certifications for the role.

The Job Requirements

Qualifications

Educational Qualifications

Bachelor’s degree in Management or related Social Sciences
Masters in Business Administration would be preferred additional qualification

Relevant Experience & Functional / Technical Skills

10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses
Relevant experience in Telecom industry is desirable
Result orientation
Great problem-solving skills
Good communication skills
Good interpersonal skills

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