Head of Business Operations at Careerbuddy

About the Job

We’re looking for a Head of Business Operations who doesn’t just manage systems but builds them to scale. In this role, you’ll be the force behind our clients multi-market and multi-product engine, ensuring every gear of business runs smoothly, efficiently, and in sync. You’ll work shoulder-to-shoulder with the CEO and leadership team to align strategy with execution, structure with growth, and teams with outcomes. If you’re someone who loves complexity, excels in high-growth environments, and leads with rigor and heart, this role is for you.

Your Job Description

• Operational Leadership
  • You will lead our client’s multi-product, cross-market operating model, ensuring alignment between strategy and execution.
  • You will own day-to-day performance across field ops, logistics, onboarding, data, and compliance.
  • You will drive cohesion across departments by defining shared KPIs, operating rhythms, and delivery standards.
• Systems & Scale
  • You will design cost-effective frameworks that support high-velocity growth without compromising quality or control.
  • You will manage performance across geographies, setting operational SLAs and driving accountability across teams.
• Strategic Execution
  • You will lead quarterly and annual business planning cycles including goal-setting, resource planning, and forecasting.
  • You will serve as the executive sponsor for high-priority projects, ensuring cross-functional outcomes across product, tech, and commercial teams.
• Team Development
  • You will build and lead a team of world-class operational leaders ensuring a culture of ownership, transparency, and innovation.
  • You will coach your teams to think proactively, execute efficiently, and challenge the status quo.

The Job Requirements

• 12–15 years of senior leadership experience in fast-paced, operationally complex environments.
• A track record of managing multi-market operations, across Africa and beyond.
• Experience in commerce, fintech, supply chain.
• Strong analytical, systems-building, and P&L management capabilities.
• Exceptional executive communication skills and stakeholder management experience.
• An MBA or similar advanced degree is strongly preferred.