Eat 'N’ Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands: Domino's Pizza, Cold Stone Creamery, and Pinkberry.
Eat ‘N’ Go Limited officially started operation in August 2012 with the premier store at
4, Saka Tinubu, Victoria Island, Lagos. Today, Eat N' Go has over 200 stores (outlets) across Nigeria and Kenya.
Job Description
Key Responsibilities
Ticketing Services Management: Organize and track maintenance service requests using a ticketing system, ensuring timely resolution and proper documentation.
Report Writing & Review: Review maintenance reports for accuracy and completeness; draft clear, concise, and actionable reports.
Departmental Organization: Improve the quality and structure of maintenance reports and records, emphasizing prioritization and follow-up.
Issue Analysis & Categorization: Identify recurring maintenance issues and determine root causes (human error, wear and tear, or equipment malfunction).
Item Tagging & Tracking: Implement a system for tracking maintenance tasks, ensuring all equipment and assets are properly identified and monitored.
Prioritization & Coordination: Prioritize maintenance tasks based on urgency and impact on operations.
Communication & Follow-Up: Ensure effective communication between the maintenance team and other departments, providing regular updates on task progress.
Quality Improvement: Identify and implement best practices to enhance the quality and efficiency of maintenance operations.
Qualifications
Qualifications & Requirements
HND/B.Sc. in a related field.
Proven experience in maintenance or administrative roles, with knowledge of ticketing systems, reporting, and process management.
Strong written and verbal communication skills.
Excellent organizational skills and ability to prioritize tasks effectively.
Ability to analyze data and recognize patterns in recurring maintenance issues.
Familiarity with maintenance procedures, systems, and equipment.
Proficiency in Microsoft Office Suite (Excel, Word, etc.).