Wholesale Account Manager (CPaaS/SMS) at CEQUENS

Account Management

• Manage day-to-day relationships with wholesale partners, including SMS aggregators, hubs, and operators.
• Act as the primary point of contact for assigned wholesale accounts.
• Ensure timely resolution of disputes, billing issues, and service delivery challenges.
• Build long-term partnerships by providing excellent customer support and proactive communication.

Business Development & Sales

• Identify new wholesale opportunities and onboard global SMS partners.
• Negotiate commercial agreements (buy/sell rates, traffic commitments, routing terms).
• Drive revenue growth by increasing traffic exchange and margins on assigned accounts.
• Develop strategies for competitive pricing and profitable trading in line with company targets.

Market & Commercial Analysis

• Monitor A2P SMS market trends, traffic flows, and competitor activities.
• Analyze buying and selling routes to maximize profitability through traffic mixing and optimization.
• Track account performance (volumes, margins, quality KPIs) and report to management.

Operational & Technical Coordination

• Coordinate with the routing/operations team to ensure high-quality SMS delivery.
• Support fraud prevention and compliance efforts by ensuring traffic aligns with regulations and partner requirements.
• Work closely with finance to ensure accurate invoicing, timely collections, and dispute management.