Job Title: Senior Business Manager - Delta & Osun at Airtel
Date Posted: Friday the 28th of July.
Expiry Date: 08/01/2025, 11:59 PM
About Airtel Africa
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Your Job Description at Airtel Africa
Increase Revenue Earning Customer Net Additions – Prepaid & Postpaid
Identify and formulate state sales strategies to help drive gross additions
Supervise health of acquisitions, compliance on activations
Oversee activating connections as per the stipulated turnaround times
Increase Revenue from the State
Meet the revenue targets for Prepaid and Postpaid in the State
Focus on revenue growth through Data and Smartphone growth
Focus on revenue growth by driving high value customers through MNP, Postpaid, and Smartphone customers
Expand Distribution Width and Depth
Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents
Ensure expansions align with the dimensioned number of active Easy Charge outlets
Establish SIM selling outlets and other categories of retail outlets as a percentage of Easy Charge outlets
Network Coverage & Quality
Network optimization
New sites ROI and deployment
Follow through with ZTOs in delivering cell availability, quality of calls, and reduction of outages at sites within the state
Deliver Showroom Experience
Identify and formulate customer service delivery strategies to help improve customer satisfaction scores
Ensure provision of standard infrastructure at state showrooms
Ensure showroom employees are upskilled in industry training and certifications for the role
Achieve Employee Engagement Scores in Line with the Engagement Target for the State Business Area
Continuously motivate front-line employees through leadership by example
Implement all action plans that address hygiene issues, etc. from engagement surveys
The Job Requirements at Airtel Africa
Educational Qualifications
Bachelor’s degree in Management or related Social Sciences
Masters in Business Administration would be a preferred additional qualification
Relevant Experience
10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses
Relevant experience in Telecom industry is desirable
Other Requirements
Result orientation
Great problem-solving skills
Good communications skills
Good interpersonal skills
Customer centric
Sound understanding of sales systems and processes
Creative self-starter
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