Q-Commerce is the second biggest category inside Glovo and we are currently building a strong Local team in order to re-invent how consumers buy their groceries and any other product in their city making it more convenient and easy than ever before.
As Darkstore Business Lead in our Dark Stores, you will be responsible for ensuring seamless operational efficiency, optimizing processes, and leading initiatives to enhance store performance, inventory accuracy, and fulfillment speed to deliver an exceptional customer experience.
The Journey
Launch groceries retail stores in your city from scratch
Manage, control and direct Groceries retail stores and continuously improve i) functionality ii) service level in order to achieve our Customer Experience goals while being obsessive about iii) growth
Manage staffing plans, schedules, quality initiatives, process change initiatives, and other initiatives necessary to enable the Operations plans.
Manage a team of Supervisors with responsibility for each shift within a very fast-paced/ time-critical and demanding environment.
Set the requirements and expectations for Retail store Managers, Supervisors and Pickers.
Measure performance through metrics, providing feedback, and holding Retail store Managers and supervisors accountable for their performance and the performance of their teams.
Be proactive and ensure that best practices are shared across all Retail Stores and shifts.
Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives that will deliver growth of the retail stores
Supervise the maintenance of the working environment ensuring health and safety standards across your stores.
Achieve stock accuracy targets.
Continuously measure and evaluate the departmental goals and all work processes, available daily labor and daily production goals.
Improve quality and eliminate errors, reducing business costs.
Manage and report main KPIs on a weekly basis.
Perform administrative duties, and additional functions, as needed and determined by management
All while delivering positive P&L results
What You Will Bring to the Ride
An impressive track record in a high-volume, fast-paced grocery chain, distribution or logistics environment
3-5 years of experience in retail, managing multidisciplinary teams
Fluency in local language and English
Proficiency with SQL
Working knowledge of Six Sigma tools and Lean techniques is preferred
An empathetic, inclusive and curious attitude
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.