IT SERVICE DELIVERY OFFICER at Flour Mills of Nigeria Plc
Job Title: IT SERVICE DELIVERY OFFICER at Flour Mills of Nigeria Plc
Date Posted: 4th June, 2026.
Expiry Date: N/A
About the Job
To coordinate and ensure timely, efficient delivery of IT support services across the organization and its subsidiaries, ensuring adherence to SLAs, user satisfaction, and alignment with IT policies and procedures.
Your Job Description
THE JOB
Monitor operations to ensure tickets are addressed in a timely manner, and serve as the service-desk liaison for major business-impacting initiatives
Ensure smooth operations and confirm SLAs are met while maintaining high levels of customer satisfaction for service-desk support
Define internal processes, policies, controls, and operations, and guide helpdesk agents on adoption and compliance
Participate in or oversee a small staff contributing to project work including major incidents, changes and releases, DRP, and ITSM tool implementation
Develop and update PC setup and maintenance plans in alignment with the Service Desk Manager
Ensure incidents and service requests are resolved within SLA expectations
Maintain relevant records and documentation
Monitor operational performance proactively, troubleshoot system issues affecting end users, and take necessary corrective actions
The Job Requirements
The Person Must
Have strong coordination and organizational skills.
Possess good problem-solving and incident management capability.
Demonstrate strong communication and stakeholder management skills.
Be customer-focused with a service-oriented mindset.
Have good understanding of IT service management processes.
Qualification
Bachelor’s degree in Computer Science or a related field, with ITIL Foundation and Microsoft certification.
Security or Network certifications will be an added advantage.
Experience
Minimum of 4 years’ relevant experience in IT service delivery or service desk operations.
Experience supervising support teams and familiarity with tools like ManageEngine is an added advantage.
Experience in ERP solutions, specifically MS D365 F&O, will be an added advantage.