Eat 'N’ Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands: Domino's Pizza, Cold Stone Creamery, and Pinkberry.
Eat ‘N’ Go Limited officially started operation in August 2012 with the premier store at
4, Saka Tinubu, Victoria Island, Lagos. Today, Eat N' Go has over 200 stores (outlets) across Nigeria and Kenya.
Job Description
The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common IT Support job duties include:
Resolving IT support requests from employees
Answering employee questions regarding computer systems
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings, and permissions to fix computer issues
Generating sign-ins for new hires during the onboarding process
Installing new software and hardware drivers and updating existing ones as needed
Updating employees on the status of their service requests
Logging all service requests and updating tickets as needed
Qualifications
High-level knowledge of commonly used software, hardware, and applications
Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
Demonstrated written communication skills to create useful support logs
Analytical and problem-solving skills to troubleshoot and diagnose issues
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems
Customer service skills to interact professionally and positively with employees and coworkers
Additional Information
Must be resident in Benin and only qualified candidates will be contacted.