Head, SRE (Core Technology) at Interswitch Group

Responsibilities

• Direct and oversee infrastructure development and maintenance to ensure continuous availability, reliability, and stability of all applications, minimizing downtime and business disruption.
• Ensure system reliability for production-critical databases, web-based consumer-facing applications (VM-based and containerized), and the core payment switch.
• Define the vision and strategy for the core technology team in alignment with enterprise architecture and business objectives.
• Develop a strategic architecture plan that prioritizes data features, ensures reliable estimates, realizes benefits, and proactively tracks design activities.
• Lead the definition of architectural standards across applications, data, integration, technology, security, and business services.
• Present business and IT leaders with signature-ready recommendations to adjust policies and projects in order to achieve target business outcomes and leverage digital disruption.
• Elicit complex business requirements using interviews, document analysis, workshops, and workflow analysis, translating them into user roles and goals.
• Communicate and drive the implementation of strategic and business plans within the department, aligning them with organizational mission, vision, and values.
• Drive application and infrastructure security by ensuring appropriate security programs are in place to minimize breaches and maintain uninterrupted availability.
• Lead vulnerability detection, analysis, and remediation in accordance with security incident management procedures.
• Ensure business activities comply with external regulatory technology governance requirements and internal policies to minimize risk and protect organizational reputation.
• Manage and report on team performance, set clear objectives, enforce accountability, and take corrective actions to achieve team and individual goals.
• Identify individual and team development needs using the organization’s formal development framework.
• Enable team delivery through technical guidance, coaching, development, and feedback while maintaining high quality and team engagement.

Formal Education & Certification

University degree in the field of computer science or a STEM major (Science, Technology, Engineering, and Math) or a related field.

Knowledge & Experience

• Minimum of 12 years of IT and business/industry work experience, including architecture design and systems deployment, software lifecycle management, site reliability engineering, and infrastructure automation.
• Leadership experience managing multiple large, cross-functional teams or projects, with the ability to influence senior-level management and key stakeholders.
• Solid knowledge of electronic funds transfer processes with a minimum of 8 years’ experience.
• Exposure to multiple, diverse technologies and processing environments.
• Minimum of 5 years’ experience in managing teams.
• Experience with popular public cloud platforms such as AWS and Azure.
• In-depth knowledge of database technologies, including relational databases, real-time databases, and NoSQL databases.
• Experience developing for and managing Kubernetes clusters.
• Experience creating automated software development build pipelines.
• In-depth knowledge of techniques and tools for implementing and supporting infrastructure-as-code and automation, such as Ansible, Terraform, and Chef.