Act as the primary authority on essential business applications, offering comprehensive technical and operational assistance.
Identify and outline business processes to guarantee that operational requirements align with system functionalities.
Administer and maintain Oracle and other relational databases, ensuring data integrity and optimal performance.
Write and execute advanced database and Linux shell scripts for monitoring, troubleshooting, and performance enhancement.
Configure and manage critical services such as Redis and Nginx to support application uptime and responsiveness.
Utilize advanced O&M tools (e.g., MobaXterm, PLSQL Developer, issue trackers) to streamline maintenance and resolution.
Demonstrate advanced proficiency in Linux operations, including file structure, storage, and shell scripting.
Diagnose and resolve service anomalies, restore services promptly, and develop contingency plans for critical incidents.
Prepare and update operation and maintenance manuals, technical documents, and accident handling records.
Provide consulting advice and propose long-term solutions based on business needs and growth objectives.
Collaborate with cross-functional teams as a trusted advisor to key stakeholders.
Communicate complex technical issues clearly and effectively to both technical and non-technical audiences.
Minimum Requirements
Bachelor’s degree in computer science, Information Technology, or a related field.
Minimum 6 years of experience in application support or similar roles, with a proven track record in digital transformation and operational efficiency.
Expertise in scripting (e.g., Linux shell, SQL) and database management.
Hands-on experience with business-critical applications and operational workflows in complex environments.
Strong understanding of ITIL frameworks and IT service management principles.
Skills & Competencies
Strong proficiency in Oracle databases, Linux systems, and tools like MobaXterm, PLSQL Developer, and Redis.
Advanced troubleshooting skills, with the ability to perform in-depth root cause analysis and implement effective solutions.
Ability to identify, design, and integrate digital technologies into existing operations.
Skilled in preparing and maintaining detailed technical documentation, operation manuals, and process workflows.
ITSM-Tools: Experience with service management tools.
Strong problem-solving and analytical skills.
Clear and concise communication skills for technical and non-technical stakeholders.
Strong business focus with a commitment to service excellence.