Customer Service Representative at Careerbuddy

Job Title: Customer Service Representative at Careerbuddy

Date Posted: 19th November, 2025.

Expiry Date: N/A

About the Job

In this role, you’ll be the first point of contact for customers, helping them navigate issues, answering inquiries, and ensuring they enjoy a smooth, positive experience at every touchpoint.

Your Job Description

Your Responsibilities...

Respond to customer inquiries via phone, email, and in-person channels.
Resolve complaints and escalate complex issues when necessary.
Provide accurate information about products, services, and platform features.
Log and track customer interactions using internal CRM tools.
Ensure professional, courteous, and timely service delivery at all times.
Maintain a clean, presentable appearance while representing the company.

The Job Requirements

To be considered for this role you should have:

Minimum of OND in any relevant field
Previous customer service experience, ideally within fintech, banking, or related industries
Excellent communication, interpersonal, and problem-solving skills
Personable, well-groomed, and professionally presented
Strong attention to detail and a calm, helpful attitude

Who We Are Searching For:

You are naturally warm, friendly, and genuinely enjoy helping people
You communicate clearly, confidently, and professionally with customers
You pay close attention to detail and can remain calm under pressure
You handle inquiries with patience, empathy, and a problem-solving mindset
You are well-groomed, personable, and professionally presented at all times
You have experience in fintech, banking, or a similar fast-paced customer-facing environment (an added advantage)
You take pride in creating smooth, positive experiences for every customer

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