Consultant, Client Service at Standard Bank Group

Job Title: Consultant, Client Service at Standard Bank Group

Date Posted: 25th November, 2025.

Expiry Date: N/A

About the Job

To assist clients in the Private Banking Suite with their service requests, complaints and queries in order to deliver a positive client experience.

Your Job Description

Job Responsibilities

Assess client service requirements and resolve accordingly, or route them to the appropriate person or department for resolution.
Issue Debit cards, Credit Cards, Pre-paid Cards and Personal Identification Number (PIN) codes as per set procedure.
Generate leads, build new and/or maintain existing customer relationships for walk-in clients.
Receive and process customer requests for cheque books, debit cards, prepaid cards and credit cards, including changing ATM limits as per laid-down procedure.
Ensure procedures are followed to meet and maintain quality service levels and turnaround times, striving for continuous service improvement.

The Job Requirements

Qualifications

University Degree

Experience Required

1 - 2 years branch banking experience
Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services.

Additional Information

Behavioural Competencies:

Checking Things
Developing Expertise
Establishing Rapport
Examining Information
Following Procedures
Interacting with People
Meeting Timescales
Showing Composure
Team Working
Thinking Positively
Understanding People
Upholding Standards

Technical Competencies:

Active Listening
Application & Submission Verification (Business Banking)
Client Servicing
Difficult Calls Management
Query Resolution

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