Consultant, Client Service at Standard Bank Group

Job Responsibilities

• Assess client service requirements and resolve accordingly, or route them to the appropriate person or department for resolution.
• Issue Debit cards, Credit Cards, Pre-paid Cards and Personal Identification Number (PIN) codes as per set procedure.
• Generate leads, build new and/or maintain existing customer relationships for walk-in clients.
• Receive and process customer requests for cheque books, debit cards, prepaid cards and credit cards, including changing ATM limits as per laid-down procedure.
• Ensure procedures are followed to meet and maintain quality service levels and turnaround times, striving for continuous service improvement.

Qualifications

University Degree

Experience Required

• 1 - 2 years branch banking experience
• Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services.

Additional Information

Behavioural Competencies:

• Checking Things
• Developing Expertise
• Establishing Rapport
• Examining Information
• Following Procedures
• Interacting with People
• Meeting Timescales
• Showing Composure
• Team Working
• Thinking Positively
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Application & Submission Verification (Business Banking)
• Client Servicing
• Difficult Calls Management
• Query Resolution