Head Of Account Management at Alan & Grant

Job Title: Head Of Account Management at Alan & Grant

Date Posted: 10th January, 2026.

Expiry Date: N/A

About the Job

We are seeking a highly experienced and strategic Head of Account Management to oversee all recovery efforts and manage client relationships across the recovery function. This role is responsible for ensuring effective recovery performance while maintaining strong client relationships, improving retention, and protecting the company’s reputation.

Your Job Description

Key Responsibilities

Lead and monitor all recovery activities to ensure effectiveness and compliance.
Develop and implement recovery strategies aligned with company objectives.
Oversee account management teams responsible for recovery and client engagement.
Ensure timely follow-up, resolution, and closure of recovery accounts.
Manage and strengthen client relationships throughout the recovery life cycle.
Drive client retention by ensuring professional, ethical, and respectful engagement.
Monitor recovery performance metrics and ensure targets are achieved.
Handle escalated client issues related to recovery and account management.
Ensure adherence to internal policies, regulatory requirements, and best practices.
Prepare and present recovery and account management reports to senior management.

The Job Requirements

Requirements:

Minimum of 5 years proven experience in account management, recovery, collections, or credit operations
Strong leadership and people management skills
Excellent client relationship and negotiation abilities
Sound understanding of recovery processes and financial services operations
Strong analytical, reporting, and decision-making skills
Ability to balance recovery objectives with customer retention
Minimum of Bachelor’s degree in Finance, Business Administration, or a related field

Method of Application: Click on this link to get detailed information and apply