Fraud & General Investigation Officer at First Bank of Nigeria

About First Bank of Nigeria

First Bank of Nigeria is Nigeria's oldest and leading financial services provider, founded in 1894 by Sir Alfred Jones and originally known as the Bank of British West Africa (BBWA). With a massive presence across Africa, the bank offers a comprehensive range of retail and corporate financial services, supported by a vast network of branches and digital channels. It is a publicly owned company with a commitment to innovation, customer-centricity, and building a strong financial future for Nigeria.

Your Job Description

• Investigates wide range of issues relating to customer complaints on service excellence, reported cases of misdirected funds or customer expected funds yet to be credited to customer accounts, issues relating to complaints lodged by solicitors on behalf of Customers.
• Investigations of complaints raised by regulatory bodies such as CBN, SEC, Customer Protection Council, etc. on behalf of customers.
• Investigates wide range of fraud cases such as cash suppression/theft, fraudulent withdrawal, conversion/diversion, etc.
• Generates investigation report for the review of Team Lead and Unit Head.
• Assists in prevention of operational lapses and system defects that facilitate fraud incidents.
• Investigates staff related issues.
• Supports in follow up on the recovery from all fraud activities.
• Gathers data required in preparation of regulatory reports on fraud cases.
• Assists in preparation of reports on Frauds/Armed Robbery cases for the Board Audits & Risk Assessment Committee.
• Records and monitors attempted fraud incidents, database for all cases and registers (fraud & general).
• Provides support to obtain management approval for the provisioning of fraud and/or restitution of customers' accounts.
• Prepares statutory returns for CBN/NDIC and other regulators for Team Lead, Fraud & General Investigation's review.
• Minimizes cases of referred investigation reports to Team Lead Fraud & General Investigation for correction and approval.
• Provides accurate, complete, and timely fraud report rendition to all levels of Management.
• Maintains the security of all information entrusted during the course of duty.
• Attends to issues bank-wide logged against Fraud & General Investigation on CA-Help desk, BPMS, CRM, Surface Mails, etc.
• Achieves zero cases of service complaints from external or internal stakeholders.
• Ensures conclusion of fraud and general investigation within approved timelines.

The Job Requirements

• Education
• Minimum Education: First Degree preferably in a Business-related discipline
• Higher degrees/Professional certification (such as ACA, ACIB, ACCA, CFE, CIA)
• Experience
• Minimum experience – 6 years in General Banking and Audit