Banker, Personal at Stanbic IBTC

Key Responsibilities

• Conduct a needs analysis with all new and existing customers to ensure identified product opportunities appropriately meet customer needs and priorities.
• Proactively identify cross-sell opportunities within the assigned customer portfolio to maximize lifecycle value.
• Proactively manage the customer portfolio to maximize revenue for the Bank (fees, margins, and sales), minimize costs and risks, and preserve strong long-term customer relationships.
• Establish, build, and strengthen customer relationships based on mutual respect to improve retention and generate positive word-of-mouth referrals.
• Ensure customers remain well informed about lending application procedures (vehicle finance, home loans, overdrafts, credit cards, personal loans), credit maintenance processes (annual reviews), and appropriate account conduct expectations (minimum balances, debit orders, cheque provisions).

Qualifications

• University Degree

Experience

• At least 3 years of banking experience with a strong background in relationship management.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics
• Query Resolution
• Telephone Caller Handling