Supervisor, Back Office at Stanbic IBTC

Job Description

To process all payment types. To reconcile suspense accounts. To process payment instructions on bank and third-party applications. To liaise with third-payment vendors and internal stakeholders. To ensure prompt escalation of issues relating to payment and applications.

Job Responsibilities

  • Create the environment for error and compliance-free approach to work
  • Deliver a consistent, reliable, and cost-effective customer experience by achieving SLA of 98%
  • Deliberate and strategic engagements with internal stakeholders (CLIENT COVERAGE, GM, IS, COMPLIANCE, IT, OPC LEDGER, IBC, FRONT OFFICE)
  • Automation of manual processes to achieve cost reduction and improve efficiency (list the various manual processes, partner with Change team to agree the UCOP and determine cost savings)
  • 100% regulatory compliance and achieve zero regulatory infraction
  • Curtail operational losses by proactively managing operations-related incidents and eliminating fines/adverse commentaries
  • Ensure all the GL accounts are regularized daily
  • Proper validation of beneficiaries’ details on CTS and NIP validation to avoid paying wrong beneficiaries

Qualifications

First Degree

Experience

At least 2 years' experience supporting banking operations

Additional Information

Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Convincing People
  • Exploring Possibilities
  • Following Procedures
  • Interacting with People
  • Making Decisions
  • Meeting Timescales
  • Producing Output
  • Showing Composure
  • Understanding People

Technical Competencies:

  • Active Listening
  • Banking Process & Procedures
  • Customer Understanding (Consumer Banking)
  • Difficult Calls Management
  • Product Knowledge (Consumer Banking)
  • Query Resolution
  • Telephone Caller Handling

Method of Application: Click on this link to apply