Senior NOC ENGINEER at Excelminds Corporate Services

Job Description

Job Responsibilities - Key Result Areas

• Leading and Managing NOC Teams: Directing and mentoring NOC engineers, ensuring efficient team operations and performance.
• Network Monitoring and Surveillance: Proactively monitoring network elements, identifying and resolving issues, and escalating problems as needed.
• Incident Management: Coordinating incident response, ensuring timely resolution of network issues, and communicating with stakeholders.
• Troubleshooting and Resolution: Diagnosing and resolving complex network and system issues, often escalated from lower-level engineers.
• Network Maintenance and Upgrades: Performing network maintenance tasks, implementing upgrades, and managing network configurations.
• Network Security: Implementing and enforcing network security measures to protect the network from threats.
• Documentation and Reporting: Creating and maintaining network documentation, developing reports on NOC performance, and analyzing incident trends.
• Collaboration: Working with other teams (engineering, support) to ensure efficient network operations and incident resolution.
• Vendor Management: Managing relationships with vendors to ensure service level agreements (SLAs) are met.
• Training and Development: Conducting training for NOC personnel to enhance their technical skills and knowledge.

Requirements

Skills & Knowledge Requirements

• Technical Proficiency: Strong understanding of networking concepts, protocols (e.g., TCP/IP, routing protocols), network hardware (routers, switches), and operating systems (Cisco IOS, Juniper JUNOS).
• Troubleshooting and Problem-Solving: Ability to diagnose and resolve complex network issues using various troubleshooting tools and techniques.
• Communication and Collaboration: Excellent written and verbal communication skills for effective collaboration with teams and stakeholders.
• Leadership and Mentoring: Ability to lead and mentor a team of NOC engineers.
• Incident Management: Experience in incident management processes, including escalation and communication.
• Documentation and Reporting: Ability to create and maintain network documentation and generate reports on NOC performance.
• Scripting (desirable): Knowledge of scripting languages (e.g., Python, Perl) for automation and network management tasks.
• Security: Familiarity with network security principles and best practices.
• Project Management: Ability to manage and contribute to network-related projects.

Benefits

Monthly Salary: 500,000