IHS Towers is one of the largest independent owners, operators, and developers of shared communications infrastructure in the world by tower count and is solely focused on emerging markets.
The company has over 39,000 towers across its nine markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Nigeria, Rwanda, South Africa, and Zambia.
For more information, please visit: www.ihstowers.com.
Our people and culture are what make IHS such a unique organization. To maximize our spirit of collaboration, innovation, and teamwork, we operate an office-based working policy 100% of the time across all our locations.
Job Purpose
The purpose of a Senior Manager, Fiber Network Operations is to ensure the efficient, reliable, and scalable operation of the company's fibre network infrastructure. This role is critical in achieving high-performance network services that meet the needs of the organization and its customers.
Key Objectives:
- Ensure Network Reliability and Performance
- Strategic Planning and Implementation
- Operational Efficiency
- Leadership and Team Development
- Stakeholder Engagement and Communication
- Customer Satisfaction
- Innovation and Adaptation
- Compliance and Security
- Financial Management
- Risk Management
Key Roles & Responsibilities
Key Roles:
- Strategic Leadership: Develop and implement the strategic vision for fiber network operations.
- Operational Management: Oversee day-to-day operations of the fiber network infrastructure.
- Team Leadership: Lead and mentor a team of network engineers, technicians, and support staff.
- Project Management: Manage large-scale fiber network projects, ensuring timely execution.
- Stakeholder Engagement: Act as the primary point of contact for network operations matters.
Responsibilities:
- Develop comprehensive plans for network expansion and upgrades.
- Establish and enforce maintenance schedules and procedures.
- Monitor and optimize network performance.
- Ensure compliance with industry regulations and security standards.
- Prepare and manage the operations budget.
- Implement risk management and disaster recovery plans.
- Manage relationships with vendors and service providers.
- Bachelor’s Degree in Electrical & Electronics Engineering, Telecommunications Engineering, or a related discipline.
- Advanced degree and relevant professional certifications (e.g., Fiber Certifications, Network Operation Management) are a plus.
- 8-10 years of relevant experience, with at least 5 years in telecom fiber network operations and maintenance.
- Understanding of transmission networks (SDH/DWDM/OTN), IP/MPLS, and related technologies.
- Proficiency in MS Office tools (Visio, Excel, PowerPoint, Word).
Organizational Competencies
- Customer Focus: Understand and exceed customer needs while maintaining trusted relationships.
- Innovation: Continuously seek improvements in service delivery.
- Integrity: Maintain transparency, sustainability, and social responsibility in decision-making.
- Boldness: Confidently expand markets and pursue financial returns.
- Sustainability: Strive to create positive impacts in the communities we serve.