Senior Manager Network Assurance at IHS Towers

IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit: www.ihstowers.com.

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars:

• Ethics and governance
• Environment and climate change
• Education and economic growth
• Our people and communities

The Senior Manager, Network Assurance – PPM plays a pivotal role in managing all routine maintenance and O&M activities of the regional operations departments. This management position oversees vendor technical interventions, SLA administration, O&M process compliance, and contract delivery. In addition, the role provides strategic support to the Senior Manager, Network Assurance on all regulatory and customer SLA matters.

• Manage all Planned Preventive Maintenance end to end.
• Develop and continuously deliver vendor governance and SLA administration strategies.
• Drive daily O&M process compliance.
• Identify gaps and implement all SLA penalties.
• Minimize business exposure to regulatory issues that may occur due to O&M activities and prompt resolution of all regulatory escalations.
• Provide end-to-end customer support on post-integration/RFI issues.
• Manage network tools and databases for vendors.
• Oversee the administration and requisition of spare parts for in-house portfolio.
• Build and maintain strong relationships with vendors to facilitate smooth operations.
• Collaborate with internal and external stakeholders to drive performance.
• Perform other tasks and duties as assigned by the Regional Director, Operations.

Functional:

• Strong technical field operations experience in a Telecoms company.
• Stakeholder Management.
• Project Management.
• SLA Fulfillment.
• Strong Communication Skills.
• Network Tools Administration/Management.
• Data Analysis.
• SLA Administration.
• Problem Solving.

Behavioural:

• Leading & Influencing.
• Collaboration & Teamwork.
• Decision Making.

• Bachelor’s degree in Telecommunications Engineering or any related discipline.
• 5-8 years of related experience in telecoms field operation and stakeholder management.

• Customer Focus: People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships and consistently operate to the highest standards of service & delivery.
• Innovation: People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development and work to create a collaborative and supportive operating environment.
• Integrity: People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth, make socially responsible decisions, and treat their stakeholders with respect.
• Be Bold: People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones, confidently pursue appropriate financial returns, and are forward-thinking and ambitious.
• Sustainability: People demonstrating this competency are constantly seeking to create a positive impact in the communities we serve.

Method of application: Click on this link to apply