Program manager, Talent Strategy & Capacity Building at Hugo

About the Job

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.

Your Job Description

• Lead the development of Hugo’s capability index, mapping talent strengths and gaps across the workforce and external talent pools, and aligning insights with business needs.
• Monitor industry trends and internal data to surface skill gaps early and build proactive strategies for upskilling and staffing readiness.
• Design and validate high-impact assessments that benchmark cognitive potential, academic aptitude, and workflow readiness, partnering with domain experts to ensure relevance and rigor.
• Support scalable training program design, working closely with Product and Academy leads to turn insights into targeted learning interventions.
• Coordinate testing cycles and engagement strategies, managing internal and external assessments in partnership with AI Ops and Delivery teams, ensuring minimal disruption and maximum participation.

The Job Requirements

Must-Have Qualifications/Experience:

• Strategic Thinking: Strong strategic planning and creative problem-solving skills, with the ability to shape new systems and processes from the ground up.
• Analytical Expertise: Comfort working with unstructured data and high volumes of information, able to navigate complexity and generate meaningful insights.
• Adaptability: Thrives in fast-evolving, ambiguous environments; can operate without a clear blueprint and still deliver structure and progress.
• Creative Execution: Ability to ideate and prototype quickly; good at spotting capability gaps and improvising workable, scalable solutions.
• Communication: Excellent verbal and written communication skills, with the ability to articulate ideas and influence stakeholders across diverse functions.
• Drive to Action: Demonstrated ability to translate fuzzy problems into structured outputs, using data and qualitative inputs to drive decisions.

Preferred Background:

• Should have 4+ years in program management, workforce strategy, or related fields, with a significant portion in senior or lead roles.
• Proven track record of leading large-scale projects.
• Prior experience or exposure to Assessment design, Learning & development (L&D), Organizational development (OD) or psychology, Competency modeling, Workforce capability frameworks, People analytics and/or HR consulting is a strong plus.
• Demonstrated experience in managing large-scale, cross-functional projects.