Deliver presentations on USSD Banking products, features and benefits to new and prospective clients as well as internal customers to promote sales and product development.
Identify opportunities and obtain new mandates from Billers and Service providers to enrich the USSD Banking Service Bouquet of products.
Maintain professional and technical knowledge by reviewing professional/industry publications (e.g. GSMA, Fintech, NCC, CBN) and establishing personal networks.
Update product policy document with new products, processes and characteristics as necessary.
Monitor product implementation and deployment with relevant stakeholders, and training of customer-engaging staff on new products and processes.
Review and propose solutions and enhancements to product development and usage.
Research, Analysis and Reporting
Analyze data of competitors, industry, existing and target markets.
Provide information for management by preparing short-term and long-term product sales forecasts, special reports and analysis.
Identify opportunities for product innovation enhancements.
Work with internal stakeholders and/or external research agencies regarding product development and management.
Product Planning and Management
Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
Develop pricing strategies and product policies.
Determine product packaging solutions.
Manage and negotiate with support vendors.
Product Marketing
Support and manage product event campaigns to generate product awareness and demand.
Support sales team (Retail Banking & Public Sector) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs) and technical expertise.
Prepare and conduct product presentations; develop sales tools and sales training materials.
Provide inputs for marketing collateral development.
Supply sales teams with latest research and marketing information.
Customer and End-User Support
Manage product-related support, feedback and inquiries from users.
Determine customers' needs and desires by conducting research needed to obtain market information.
Continuously review industry trends and client feedback to anticipate future market needs.
Use market feedback to inform product refinement and guide ongoing development and management.
Job Requirements
Education
Minimum Education: First Degree in any relevant discipline.
Additional Professional Certification is an added advantage.
Experience
Minimum Experience: 4–6 years cognate experience (Financial Services/Telecommunications).
Key Competency Requirements
Knowledge
Customer Relationship Management
Relevant Regulatory Policies/ Guidelines
Project Management
Industry Knowledge – global trends of mobile payments and financial inclusion
Product strategy, development and management
People Management
Product life cycle management
Financial and planning strategy
Problem solving
Skill / Competencies
Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
Collaboration
Note: Only shortlisted applicants will be contacted.