Manager Regional Security Operations at IHS Towers
Company Description
IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets.
The company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia.
For more information, please visit: www.ihstowers.com.
Job Description
Supervision and implementation of the company’s regional security plan.
Serve as the loss prevention manager for the region.
Lead engagement and interaction with Government Security Forces (GSF) at the regional level, ensuring actions from GSF that could affect business operations are timely managed.
Directly oversee the management of security guards at IHS regional office, warehouses, tank farms, and guest houses within the region.
Maintain integrity of the access control systems, including but not limited to CCTV, ID systems, ID cards, etc.
Implement processes and procedures to improve access management on sites in the region for all categories of customers and stakeholders.
Supervise and manage Specialist, Security & Community Intervention on all field operational processes and procedures.
Compile crime reports from states in the region for the assessment of company security risk and proactively propose possible mitigation strategies for the safety of all teams in the region.
Hold regular regional meetings with functions across the business to resolve site access issues.
Provide meaningful recommendations to HQ on the integration of current operational and investigation best practices to ensure a solid and robust security framework for the department.
Respond to community letters and ensure proper representation of the regional security team at Community Development Area (CDA)/ Estate meetings.
Ensure all compensation requests are investigated and resolved in line with company policy.
Set up awareness campaigns to educate communities about IHS policies, processes, and procedures that affect community demands/expectations.
Conduct regular security awareness training for staff, contractors, and visitors.
Collate all community agitations and responses reported by team members and share with HQ weekly, advising on corporate social responsibility (CSR) interventions where appropriate.
Track all escalated issues, community demands, payments made, and issues resolved.
Prepare and submit weekly reports to the Senior Manager, Security Operations on all matters pertaining to security operations and community interventions in the region.
Ensure compliance with Voluntary Principles of Human Rights by GSF deployed to support IHS operations.
Perform other tasks, duties, and responsibilities as assigned by the Senior Manager, Security Operations.
Qualifications
HND/Bachelor’s degree in any relevant discipline.
5+ years of relevant work experience.
Organizational Competencies
Customer Focus: Understands and exceeds customer needs, develops trusted and reliable relationships, and consistently operates at the highest service and delivery standards.
Innovation: Constantly seeks new and improved ways to deliver products and services, champions engineering and skills development, and fosters a collaborative and supportive operating environment.
Integrity: Open and honest in all actions, supports financial and environmental sustainability, makes socially responsible decisions, and treats stakeholders with respect.
Boldness: Thorough in analysis and decision-making, courageous in expanding and developing markets, confident in pursuing financial returns, and ambitious in long-term planning.
Sustainability: Constantly seeks to create a positive impact in the communities we serve.
Our Vision
IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world.
We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: