KYC Client Advisory and Account Management Officer at Rand Merchant Bank

KYC / Onboarding

The successful candidate will be responsible for:

• Drive the account opening process end to end ensuring regulatory compliance, completeness, and reporting.
• Ensure and sustain a customer-centric business culture, leveraging the RMBN bouquet of products and services.
• Understand the regulatory framework in which the business operates and the regulatory requirements relevant to the function.
• Steward regulatory and day-to-day engagement with coverage, product, and compliance on all KYC requirements and processes.
• Ensure KYC refresh is in accordance with the risk profile and anniversary date.
• Oversee profiling and maintenance of PEP classification and other high-risk documentation.
• Ensure clients’ Risk Rating is processed at onboarding and continuously reviewed, including Enhanced Due Diligence if needed.
• Drive cross-selling of RMBN products and services through the customer service desk to maximize the bank’s share of the wallet.
• Collaborate with business teams to onboard new customers, ensure KYC compliance, and perform KYC maintenance or refresh exercises.
• Promote high ethical and integrity standards, establishing a culture that prioritizes KYC and customer service.
• Actively participate in the unit’s audits and regulatory examinations.
• Drive frequent review of governance manuals and processes aligned with best practices and regulatory guidelines in Nigeria and SA.
• Ensure adequate resources are made available for operational efficiency and effectiveness.
• Respond to market and regulatory changes to ensure customer excellence and compliance.
• Drive change management and process improvement for enhanced efficiency and effectiveness.

Account Management Duties

• Perform the initiator or maker role.
• Verify and confirm completeness of documents and conduct due diligence before profiling.
• Maintain and update clients’ information on the bank’s systems and required platforms for alerts, statements, etc.
• Initiate account-related activities such as opening and closing accounts.
• Review and maintain accurate client mandate folders.
• Ensure signatory lists on relevant systems are updated timely to prevent operational losses.
• Handle client requests for the addition and removal of authorized officers.
• Develop process improvements to enhance efficiency.
• Ensure continuous account maintenance and correct status on relevant systems.

Qualifications and Experience

• An undergraduate degree in a relevant discipline.
• Minimum of seven years of relevant working experience within a Nigerian bank or financial institution.

Competency and General Skills

Key Competencies

• Result-oriented and driven: A self-starter who produces consistently high-quality output within deadlines and proactively drives results with strong problem-solving skills.
• Creative / Innovative: Ability to identify and initiate more efficient methods and solutions.
• Detail-oriented: Strong attention to detail and accuracy, especially in regulatory reporting and large data handling.
• Good communication skills: Able to effectively debate and communicate using both verbal and non-verbal methods.
• Relationship-building capability: Builds sound relationships based on mutual trust and openness.

Human Relations Profile

• Ability to establish and maintain good client relationships.
• Strong character and integrity are paramount.
• High degree of self-confidence; pleasant personality and well-presented.
• Well-organized, with good time management skills and discipline.
• Self-starter capable of working independently.
• Team-oriented and flexible under pressure.

Job Details

Application Closing Date: 25/04/25

Take note that applications will not be accepted on the above date and onwards. Kindly submit applications ahead of the closing date indicated above.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can voluntarily disclose disability information, which will be kept confidential unless legally required to disclose.