KYC Client Advisory and Account Management Officer at FirstRand Group
Job Description
This role involves managing the entire onboarding process, ensuring that clients have a positive experience from the outset, and addressing any issues that arise during the transition. It involves developing and implementing strategies to enhance the overall client experience, addressing client concerns, and fostering strong relationships with clients.
Responsibilities
KYC / Onboarding
Drive the account opening process end-to-end ensuring regulatory compliance, completeness, and reporting.
Ensure and sustain a customer-centric business culture, leveraging the RMBN bouquet of products and services.
Maintain awareness and understanding of the regulatory framework and expectations relevant to the function.
Steward regulatory and day-to-day engagement with coverage, product, and compliance on all KYC requirements and processes.
Ensure KYC refresh is conducted in accordance with the risk profile and anniversary date.
Oversee profiling and maintenance of PEP classification and other high-risk documentation.
Ensure clients’ risk rating is processed at onboarding and continuously reviewed; conduct Enhanced Due Diligence where needed.
Drive cross-selling of RMBN products and services through the customer service desk to maximize the bank’s share of the wallet.
Collaborate with business teams to onboard new customers and maintain KYC compliance and refresh exercises.
Promote high ethical and integrity standards and a strong culture of KYC and customer service.
Actively participate in the unit’s audit and regulatory examinations.
Review governance manuals and processes frequently, aligning with best industry standards and regulatory guidelines in Nigeria and SA.
Ensure resources are available for operational efficiency and effectiveness.
Respond to market and regulatory changes to ensure customer excellence and compliance.
Drive change management and process improvement to enhance efficiency and effectiveness.
Account Management Duties
Perform initiator or maker roles.
Verify and confirm completeness of documents and conduct necessary due diligence before profiling.
Maintain and update client information on bank systems and other platforms (e.g., transaction alerts, statements).
Initiate account-related activities such as opening and closing accounts.
Review and maintain accurate client mandate folders.
Ensure timely updates of signatory lists to prevent operational losses.
Handle requests for addition and removal of authorized officers.
Develop process improvements to enhance operational effectiveness.
Continuously maintain accounts and ensure correct status is reflected in relevant systems.
Qualifications and Experience
An undergraduate degree in a relevant discipline.
Minimum of seven years of relevant working experience within a Nigerian bank or financial institution.
Competency and General Skills
Key Competencies
Result-oriented and driven: A self-starter who produces consistently high-quality output within agreed deadlines; proactive in driving results with strong problem-solving skills.
Creative / Innovative: Ability to identify and implement more efficient ways of doing things.
Detail-oriented: Strong attention to detail and accuracy; well-organized and capable of working with large data volumes, especially for regulatory reporting.
Good communication skills: Able to communicate and debate views effectively and constructively using verbal and non-verbal methods.
Relationship-building capability: Ability to establish trust and openness in relationships.
Human Relations Profile
Ability to develop and maintain strong client relationships.
Strong character and integrity are essential.
High self-confidence; pleasant and well-presented personality.
Well-organized with good time management, discipline, and attention to detail.
Self-starter capable of working independently.
Team-oriented and collaborative.
Flexible and able to work effectively under pressure.