Head, Branch Operations - Kano at Optimus Bank Limited
Job Description
Key Responsibilities & Duties
- Ensure effective administration of the cash management and vault access control
- Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines
- Regular review of reports and internal ledgers
- Ensure all possible failure points/lapses in branch operations are identified and resolved
- Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery
- Ensure Prompt rendition of all required regulatory and internal reports
- Business Office Staff supervision and coordination
- Availing Branch-wide Transaction Approval
- Customer Service Benchmarking Standards Maintenance
- Customer Complaints Management
- Ensure adequate training for all staff
- Coordination of Bank-wide Cash Management Unit
- Proofs Preparation and Transactions Reconciliation
- Regulatory compliance and monitoring
- Builds Customers' Interest in the Bank’s Products and Services
- Drive digital adoption in line with the Bank’s strategy
Requirements
Education/Qualification
A Bachelor of either Finance, Business Administration, Economics, or any related field.
Experience
Minimum of 5 years’ banking experience in Branch Operations.
Benefits
What's in it for you?
- Limitless Growth
- Positive and Inclusive Work Environment
- Tailored Rewards and Recognitions
- Continuous learning environment
- Health and Wellness Benefits