Expedited SVN Office Assistant (Customer Service), Abuja & Lagos at IOM

Job Description

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Context

Under the overall supervision of the Chief Migration Health Officer (CMHO)/Migration Health Officer and the direct supervision of the Senior Medical Assistant, the successful candidate will be responsible for the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Lagos and Abuja, Nigeria.

Responsibilities

  1. Provide general information relevant to Health Assessment Programs, Applicant processing, and other IOM services to the clients.
  2. Greet visitors and provide a positive image of IOM and hospitality for clients and visitors.
  3. Identify and aid clients requiring prioritization.
  4. Answer clients’ questions and provide information regarding health assessment process.
  5. Direct clients to the appropriate department, staff, or resources such as bulletins, brochures, etc. Follow up with customers to ensure any problems are resolved.
  6. Maintain constant vigilance to ensure the safety of clients, staff, and IOM property. Report unusual activity or suspicions of safety issues to the supervisor promptly.
  7. Assist in maintaining a visitor log and ensure visitors are provided with necessary security access.
  8. Gather, organize, and archive paper and electronic files and documents. Secure and protect the privacy of such documents and files.
  9. Receive, direct, and track all incoming/outgoing correspondence (e.g., courier packages), adhering to mission procedures.
  10. Monitor process flow to ensure order and manage crowding in waiting areas by redistributing clients when necessary.
  11. Perform other duties as may be assigned.

Qualifications

Education

  • University Degree with at least one year of relevant working experience.
  • OR High School degree/Certificate with 3 years of relevant working experience.
  • Accredited Universities are those listed in the UNESCO World Higher Education Database.
  • Preferred duty station in order of preference (if more than one).

Experience

  • Proficient in MS Office applications (Word, Excel, PowerPoint, Email, Outlook).
  • Prior work experience with humanitarian organizations, non-governmental, hospitality, or service-oriented industries in multi-cultural settings is an advantage.
  • Experience in administrative or customer service support will be considered.

Skills

  • Attention to detail and ability to organize paperwork methodically.
  • Discreet, detail- and client-oriented, patient, and willing to learn new things.
  • Written and verbal communication skills.
  • Knowledge of customer service.
  • Ability to work under pressure.
  • Multitasking and prioritizing skills.

Languages

Fluency in English and local language is required.
IOM’s official languages are English, French, and Spanish.
Proficiency will be evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – All IOM Staff Must Demonstrate:

  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational rules and standards.
  • Professionalism: Works in a composed, competent, and committed manner while exercising sound judgment.
  • Courage: Willingness to take a stand on important issues.
  • Empathy: Shows compassion, makes people feel safe, respected, and treated fairly.

Core Competencies – Behavioural Indicators (Level 1):

  • Teamwork: Promotes effective collaboration across units to achieve shared goals.
  • Delivering results: Delivers quality results in a service-oriented and timely manner.
  • Managing and sharing knowledge: Actively learns, shares, and innovates.
  • Accountability: Takes ownership for achieving priorities and fulfilling responsibilities.
  • Communication: Communicates clearly and motivates others effectively.

Managerial Competencies – Behavioural Indicators (Level 1):

  • Leadership: Provides direction, leads by example, and promotes organizational goals.
  • Empowering others: Enables others to contribute and grow professionally.
  • Building trust: Fosters shared values and trust.
  • Strategic thinking and vision: Works strategically and communicates direction.
  • Humility: Leads with humility and recognizes own limitations.

Notes

  • Any offer made is subject to funding confirmation.
  • The selection process may be used to fill similar positions in various duty stations for up to 24 months.
  • This position is subject to local recruitment and valid work authorization.
  • Appointment is subject to medical clearance, and residence/visa verification where applicable.
  • IOM has a zero-tolerance policy for misconduct, including sexual exploitation, harassment, abuse of authority, and discrimination.
  • IOM does not charge any fees at any stage of recruitment.
  • Applications should be submitted only via the IOM online recruitment system, which allows candidates to track their application status.

Method of application: Click on this link to apply