Analyst - Testing and Process.Customer Relations and Experience at MTN

About MTN Nigeria

MTN Nigeria is one of Africa's largest providers of communications services, connecting approximately 77 million people in communities across the country.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Your Job Description at MTN Nigeria

• Analyze customers' information needs, business problems and business opportunities to determine efficient and effective testing technics.
• Worked with key stakeholders and subject matter experts to design, develop and automate new testing processes and drive process improvement on existing processes.
• Collaborate with business users to define testing processes that meet business needs.
• Ensure testing is scalable and flexible to meet future business need.
• Work with business unit and IT team to define technic and modalities.
• Ensure the availability of all required testing materials.
• Develop and define IT requirements to support process and system changes.
• Plan and manage the development and maintenance of required testing tools.
• Analyze business requirements, system documentation, and standard work instructions to maintain Quality and precise testing.
• Participate in events relating to system upgrades and testing. Prepare and execute testing plans to ensure high quality results.
• Create detailed functional design documents for conversions, interfaces, and reports.
• Work with user departments to test roles and access rights to be created for all users in line with business requirements.
• Ensure proper testing of all user systems/products and provide detailed reports of activities and result.
• Develop comprehensive test plans outlining the scope, objectives, and methodologies for product/system testing.
• Conduct various testing methodologies, including functional, performance, security, and usability tests.
• Execute test cases and document results to identify defects or deviations from quality benchmarks.
• Implement and maintain automated testing procedures to streamline repetitive testing tasks and improve efficiency.
• Evaluate products from the end-user perspective, focusing on usability, accessibility, and overall user experience.
• Conduct regression testing to ensure new features or updates do not negatively impact existing functionalities.
• Maintain detailed records of test cases, procedures, and results for traceability and reference.
• Work closely with cross-functional teams, including product development, engineering, and design, to understand requirements and collaborate on resolving identified issues.

The Job Requirements at MTN Nigeria

• Education:
• First degree in any relevant discipline
• Fluent in English.
• Experience:
• 3 – 7 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium organization
• Experience in Customer Care and Management
• Experience in formal business analysis