Job Title: Analyst - Customer Analytics.Marketing NG at MTN
Date Posted: Friday the 28th of July.
Expiry Date: 08/04/2025, 11:59 PM
About MTN Nigeria
MTN Nigeria is one of Africa's largest providers of communications services, connecting approximately 77 million people in communities across the country.
At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Your Job Description at MTN Nigeria
Develop and utilize data collection instruments and methods for the evaluation and quality control of research or operational data
Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making
Coordinate data requests with respect to pre and post return on investment data extraction, data sample for analytics, and other ad-hoc requirements
Maintain computerized collection and track relevant data and appropriate records of research methods and results
Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position
Extract qualifying data, based on defined campaigns and according to the approved campaign road map as well as manage and update engine room tools
Provide support to campaign segmentation analyst as required
Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required
Perform Customer Lifecycle Management data analysis and requests
Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
Liaise with product management managers to understand the data needed to support and monitor product performance
The Job Requirements at MTN Nigeria
Education:
First degree in Economics, Statistics, Mathematics, Computer Science, Engineering, or any related field
Fluent in English
Experience:
3 - 7 years’ experience in an area of specialization; with experience working with others
2 years in a business analyst or business analyst support role
2 years’ work experience within data analysis, programming, reporting, or general business experience, including formal business/market analysis and data manipulation/mining experience
Understanding of Marketing Analytics by Channel
💡
Career Tip of the Day: Don’t Let Failure Stop You!
Every successful person you admire today once faced rejection or failure. Don't give up because of one missed opportunity or a few rejections. Each “No” brings you closer to the right “Yes.” Stay consistent, keep learning, and keep applying — your breakthrough is around the corner.
✅
Remember:
Failure is not the end, it's a lesson.
Keep building your skills every day.
Stay positive — persistence always wins.
Your dream job is out there. Believe in yourself and never stop trying!