Job Description
Reports To: Manager - Customer Acquisition and Compliance South
Division: Sales and Distribution
Mission
To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.
Description
- Evaluate performance measured against SIM registration channel objectives in the following areas:
- Trade Partner and Customer Acquisition and Compliance Partners
- Walk-in-Centers
- Mobile Lite
- Connect Stores and Connect Points
- Other Sim Registration Agents (Pentagon)
- Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings.
- End-to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
- Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
- Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and provide information enabling channel business decisions to be made.
- Prepare monthly, quarterly and year-to-date (YTD) measurement reports.
- Provide functional support to Customer Acquisition Manager.
- Support seamlessly, the end-to-end SIM Acquisition agent’s system setup, training, onboarding and exit.
- Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
- Attend regulatory meetings at state level and share outcome with regional leadership.
Education
- First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline.
- Fluent in English.
Experience
- 3–7 years’ work experience which includes:
- Minimum of 3 years’ experience in an area of specialization; with experience working with others.
- Experience working in a medium organization:
- Project planning and reporting, sales/marketing or related function.
- Experience using Data Mining Tools.
- Telecoms experience would be an added advantage.