Analyst - Customer Acquisition and Compliance at MTN
Job Title: Analyst - Customer Acquisition and Compliance at MTN
Date Posted: 13th August, 2025.
Expiry Date: N/A
About the Job
To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.
Your Job Description
Evaluate performance measured against SIM registration channel objectives in the following areas:
Trade Partner and Customer Acquisition AND compliance Partners
Walk-in-Centers
Mobile Lite
Connect Stores and Connect Points
Other Sim Registration Agents (Pentagon)
Collect, analyze and interpret a wide variety of channel data and develop weekly/monthly reports in preparation for business review meetings.
Manage end-to-end device life-cycle, tracking, monitoring of device heartbeat, utilization, and efficiency.
Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and provide information enabling channel business decisions to be made.
Prepare monthly, quarterly, and year-to-date (YTD) measurement reports.
Provide functional support to Customer Acquisition Manager.
Support seamlessly the end-to-end SIM Acquisition agents’ system setup, training, onboarding, and exit.
Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
Attend regulatory meetings at state level and share outcomes with regional leadership.
The Job Requirements
Education:
First degree in Computer Science, Statistics, Economics, Business Administration, Accounting, or any related discipline.
Fluent in English.
Experience:
3-7 years work experience which includes:
Minimum of 3 years’ experience in an area of specialization, with experience working with others.
Experience working in a medium organization:
Project planning and reporting, sales/marketing, or related function.
Experience using Data Mining Tools.
Telecoms experience would be an added advantage.
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