Analyst - Customer Acquisition and Compliance Enugu at MTN
Job Description
Reports To: Manager - Customer Acquisition and Compliance East
Division: Sales and Distribution
Mission:
To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations,
Customer Retention and churn intelligence information on an ongoing basis (in relation to benchmarking
and competition) and provide insight to Customer Acquisition Channel performance.
Description:
Evaluate performance measured against SIM registration channel objectives in the following areas:
Trade Partner and Customer Acquisition AND Compliance Partners
Walk-in-Centers
Mobile Lite
Connect Stores and Connect Points
Other SIM Registration Agents (Pentagon)
Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports for business review meetings.
End-to-end device life-cycle management, tracking, monitoring of device heartbeat, utilization, and efficiency.
Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
Provide and maintain a strong and reliable database to track and improve channel services and enable business decisions.
Prepare monthly, quarterly, and year-to-date (YTD) measurement reports.
Provide functional support to Customer Acquisition Manager.
Support end-to-end SIM Acquisition agent system setup, training, onboarding, and exits.
Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
Attend regulatory meetings at state level and share outcomes with regional leadership.
Education:
First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
Fluent in English
Experience:
3-7 years’ work experience including:
Minimum of 3 years’ experience in an area of specialization; with experience working with others
Experience working in a medium organization
Project planning and reporting, sales/marketing or related function